FAQ's

 

DO YOU COVER MY NEIGHBORHOOD?

• We generally cover Downtown Brooklyn, Ft Greene, Clinton Hill, Prospect Heights, Crown Heights, Park Slope, Windsor Terrace and Greenpoint. If you are close to one of these areas and not sure if your location will be covered please contact us!

WHAT HOURS DO YOU DO WALKS & SITS?

• Our  hours are Monday-Friday 10am-6pm. We are often available on an as needed basis during other hours, weekends and holidays. A fee of $5 will be added to the walk for after hours and $10 for all major holidays

 

WHAT IS YOUR CANCELLATION POLICY?

• We require cancellation notice by 7am the day of the scheduled walk. Cancellations made after 7am the day of the scheduled walk will be charged for a full walk.

 

HOW DOES PAYMENT WORK?

• Payment is due on the day of the last scheduled walk of the week, every week. A late fee of $5 will be charged for every week payment is late.

 

WHY DO YOU NEED MY CREDIT CARD INFORMATION

• We keep your credit card information on file for non-payment, damages to personal property or an emergency vet trip. Waggin Tails BKLYN will never charge the credit card on file without prior notification.